Cancellation & Refund Policy
How subscription cancellation, renewal stop, and billing refund handling works.
Last updated: 20 April 2026
Cancellation
- Customers can request cancellation from billing settings or by contacting billing@niuvate.com.
- Cancellation prevents future auto-renewal and keeps access until the current billing period ends.
Refunds
- Fees are generally non-refundable once a billing cycle starts, except billing errors or duplicate transactions.
- Refund requests must be submitted within 7 calendar days from the charge date.
- Approved refunds are returned to the original payment method, subject to payment provider timelines.
Trials and Enterprise
- Trial access follows trial duration settings shown in the product.
- Enterprise contracts may define separate commercial terms that override this standard policy.
This document is a product policy template. Please get legal counsel review before publishing in production.